Returns & Exchanges
At Neon Designs, we want your space to glow with perfection, which is why we offer a 30-day return window for all standard home decor and lighting fixtures. If you are not completely satisfied with your purchase, we are committed to making the exchange or refund process as seamless as possible.
Initiate Your Request
Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) within 30 days of delivery.
Pack with Care
Place the item securely in its original packaging, ensuring all power adapters, mounting hardware, and protective foam are included to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for your records.
Inspection and Refund
Once our warehouse team verifies the item's condition, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing